SKILLS

Knowledge & Expertise

CUSTOMER SERVICE

Advanced

Delivering courteous service to customers by acknowledging them, listening to their questions or concerns, respectfully act on their issue and leaving a lasting impression

TECHNICAL TROUBLESHOOTING SUPPORT

Intermediate

Analyzing issues and resolving the issues by determining the cause of the issue, brainstorming possible solutions, testing the suggested solutions and deploying the best solution to the issue

PROJECT MANAGEMENT

Intermediate

Initializing a project draft and its concept by basing off an issue or required improvement, assigning individuals to roles with fixed duties to cover main project areas, setting deadlines to progress the project completion and documenting the project's progress from beginning to end

Skills: Skills