WORK EXPERIENCE
Current & Past Roles
LEAD CUSTOMER SERVICE REPRESENTATIVE (CSR), MICRO CENTER
February 2020 - February 2021
Providing exceptional customer service at the point of sale and checkout area
Answering customers' questions, concerns and other inquiries
Assisting fellow co-workers on handling an issue and providing feedback on their performance
Organizing the front end work area and office for sufficient workflow
TECHNOLOGY/HIRE HOUSTON YOUTH PROFESSIONAL INTERN, CITY OF HOUSTON POLICE DEPARTMENT
June 2020 - August 2020
Organized the new inventory of PCs, Monitors, and computer accessories for the Houston Police Department technology services building
Recording and logging the new inventory by Department ID and serial number within local database
Removed and dismantled outdated computers/hardware and labeling the outdated hardware’s storage devices for destruction
Taken online professional development and organization learning modules
IT OPERATIONS INTERN, HOUSTON FIRST CORPORATION
June 2019 - August 2019
Providing technical support to end users from various departments remotely and locally, via over the phone and in person
Re-imaging new PCs and installing business production and Microsoft Office applications
Inventoried all end users' computers and office devices from main building and offsite buildings
Created, designed, and drafted Houston First Digital Displays Network Design, covering the main building and offsite buildings VLANs with the connected switches, routers, and computers linked to display screens